Returns & Exchanges

At LOUIS XVI Watches, we stand behind the precision and quality of our timepieces. If you are not completely satisfied with your purchase, you may return your unworn watch in its original packaging within 30 days for a full refund or exchange.

1

Initiate Your Return

Contact our customer service team via email with your order number and reason for return to receive your official Return Authorization (RA) number.

2

Prepare the Package

Carefully pack your watch in its original presentation box, ensuring all protective films, manuals, and warranty cards are included to avoid restocking fees.

3

Ship to Our Warehouse

Affix the provided shipping label or use a tracked courier service to send your package to our quality control center for inspection.

4

Quality Inspection & Refund

Once our master watchmakers verify the condition of the timepiece, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing